Terms of service

Last updated: July 18, 2026

OVERVIEW

Welcome to Bloo Faktory.

Bloo Faktory is a brand operated by BLOO S.A LLC (“Bloo Faktory,” “we,” “us,” or “our”). BLOO S.A LLC operates this website and provides the related information, content, features, tools, products, and services offered under the Bloo Faktory brand (collectively, the “Services”).

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you access or use our Services.

Please read these Terms carefully. They contain important information regarding your legal rights, responsibilities, limitations of liability, warranty disclaimers, and other important matters.

By visiting, accessing, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms of Service or our Privacy Policy, you should not access or use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have the legal authority required to use the Services.

To access certain features, request services, submit orders, or make purchases, you may be required to provide information including your name, email address, phone number, billing information, payment information, shipping information, or other details.

You represent and warrant that all information you provide is accurate, current, complete, and that you have the legal right to provide such information.

If you create an account, you are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.

You may not transfer, sell, assign, or license your account to another person without our prior written authorization.

SECTION 2 - OUR PRODUCTS AND SERVICES

Bloo Faktory provides products and services that may include branding, graphic design, printing, signage, packaging, marketing materials, website design and development, digital services, promotional products, and other related creative or production services.

We make reasonable efforts to accurately display and describe our products and Services.

However, colors, materials, finishes, dimensions, appearance, and other characteristics may vary depending on production methods, materials, screen settings, devices, lighting, printing processes, manufacturing tolerances, and other factors.

We do not guarantee that colors or products displayed digitally will exactly match physical printed or manufactured products.

All descriptions, specifications, prices, availability, and offerings are subject to change without notice.

We reserve the right to modify, discontinue, limit, or refuse any product or Service at our sole discretion, subject to applicable law.

SECTION 3 - CUSTOM DESIGN AND CREATIVE SERVICES

Certain Bloo Faktory Services involve custom creative work, including graphic design, branding, logo development, website design, printing layouts, packaging, marketing materials, signage, and other customized products or Services.

Customers are responsible for reviewing all proofs, designs, dimensions, spelling, grammar, contact information, colors, layouts, quantities, specifications, and other details before final approval.

Once a customer approves a proof, design, or production file, Bloo Faktory may begin production based on that approval.

Bloo Faktory is not responsible for errors that were present in materials approved by the customer, including spelling errors, incorrect contact information, sizing errors, or other approved content.

Changes requested after final approval may result in additional charges, delays, or both.

Custom design work, deposits, design fees, setup fees, and completed creative services may be non-refundable once work has begun, subject to the terms of any applicable Refund Policy or written agreement.

SECTION 4 - CUSTOMER-PROVIDED CONTENT AND FILES

You may provide us with text, logos, images, photographs, graphics, artwork, trademarks, videos, documents, fonts, files, or other materials for use in your project.

You represent and warrant that you own or have obtained all necessary licenses, permissions, and rights to use and provide such materials.

You must not submit materials that infringe the copyright, trademark, privacy, publicity, or other rights of another person or organization.

Bloo Faktory is not responsible for determining whether customer-provided materials infringe third-party rights.

You agree to be responsible for any claims resulting from materials you provide to us.

We reserve the right to refuse projects or materials that we reasonably believe are unlawful, infringing, fraudulent, abusive, or otherwise inappropriate.

SECTION 5 - ORDERS

When you place an order or approve a project, you are making an offer to purchase products or Services from Bloo Faktory.

We reserve the right to accept, reject, modify, or cancel an order for legitimate business reasons, including:

  • Pricing or technical errors.

  • Product availability.

  • Production limitations.

  • Suspected fraud.

  • Payment issues.

  • Errors in submitted information.

  • Violation of these Terms.

An order may not be considered fully accepted until payment requirements have been satisfied and Bloo Faktory has confirmed or begun processing the order.

Please carefully review all order details before submitting or approving an order.

Custom or personalized orders may not be cancelable once design, production, printing, manufacturing, or fulfillment has started.

Purchases, cancellations, refunds, returns, and exchanges are subject to our applicable Refund Policy and any written agreement related to the order.

SECTION 6 - PRICES AND BILLING

Prices, discounts, promotions, estimates, and quotes are subject to change unless otherwise stated in writing.

The final price charged will be the price agreed upon or displayed at the time your order is confirmed, subject to corrections for obvious pricing or technical errors.

Unless expressly stated otherwise, prices may not include:

  • Sales taxes.

  • Shipping.

  • Delivery.

  • Installation.

  • Handling.

  • Customs duties.

  • Import charges.

  • Rush fees.

  • Design revisions beyond the agreed scope.

  • Additional production or service fees.

You agree to provide accurate, current, and complete billing and payment information.

You represent and warrant that you are authorized to use any payment method submitted to Bloo Faktory.

You agree to pay all charges associated with your order, including applicable taxes, shipping, production, design, service, or other agreed fees.

SECTION 7 - DEPOSITS AND PAYMENT TERMS

Certain projects may require a deposit before work begins.

Unless otherwise agreed in writing, deposits may be applied toward design time, planning, materials, production preparation, scheduling, or other costs associated with beginning a project.

Some deposits may be non-refundable once work has started or costs have been incurred.

Bloo Faktory may pause design, production, delivery, installation, or other Services when an outstanding balance remains unpaid.

Final files, completed products, website transfers, installations, or other deliverables may be withheld until all required payments have been received.

Any specific payment schedule agreed to in writing for a project will control if it differs from this section.

SECTION 8 - SHIPPING, DELIVERY, PICKUP, AND INSTALLATION

All estimated production, shipping, delivery, or completion times are estimates only unless expressly guaranteed in writing.

Delays may occur due to:

  • Shipping carriers.

  • Weather.

  • Supplier shortages.

  • Equipment issues.

  • Customs processing.

  • Production problems.

  • Customer approval delays.

  • Incorrect customer information.

  • Circumstances outside our reasonable control.

Bloo Faktory is not responsible for delays caused by third-party carriers or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping, delivery, and contact information.

Additional fees may apply for re-delivery, incorrect addresses, missed appointments, storage, or additional installation visits caused by customer-related issues.

Risk of loss for shipped physical products may transfer according to applicable law and the terms of the shipping provider.

SECTION 9 - INTELLECTUAL PROPERTY

The Bloo Faktory website and Services, including our trademarks, logos, branding, text, graphics, photographs, videos, layouts, designs, website elements, and original content, are owned by or licensed to BLOO S.A LLC and are protected by applicable intellectual property laws.

Except as expressly authorized, you may not:

  • Copy.

  • Reproduce.

  • Republish.

  • Distribute.

  • Modify.

  • Sell.

  • License.

  • Display.

  • Exploit.

any portion of our website or proprietary materials without prior written permission.

“Bloo Faktory,” its logos, branding, slogans, and related brand assets may be trademarks or intellectual property of BLOO S.A LLC.

Third-party trademarks, logos, product names, and brands appearing on our website remain the property of their respective owners.

Nothing in these Terms grants you ownership or license rights to our intellectual property except as expressly stated in a separate written agreement.

SECTION 10 - OWNERSHIP OF CUSTOM DESIGN WORK

Ownership rights in custom design work may depend on the specific project and written agreement between Bloo Faktory and the customer.

Unless otherwise agreed in writing, Bloo Faktory may retain ownership of:

  • Working files.

  • Source files.

  • Drafts.

  • Unused concepts.

  • Preliminary designs.

  • Templates.

  • Design systems.

  • Production methods.

  • Internal creative materials.

Upon full payment, customers may receive rights to approved final deliverables according to the scope of the applicable project agreement.

Transfer of final deliverables does not automatically include ownership of editable source files, fonts, stock assets, software, licensed materials, templates, or third-party intellectual property.

Third-party assets remain subject to their applicable licenses.

SECTION 11 - PORTFOLIO AND PROMOTIONAL USE

Unless otherwise agreed in writing or prohibited by applicable confidentiality obligations, Bloo Faktory may display completed work created for customers in:

  • Our portfolio.

  • Website.

  • Social media.

  • Advertising.

  • Promotional materials.

  • Case studies.

  • Presentations.

We will not intentionally disclose confidential customer information solely for promotional purposes without authorization.

Customers may request confidentiality before a project begins, and any agreed confidentiality terms should be documented in writing.

SECTION 12 - OPTIONAL THIRD-PARTY TOOLS

Our Services may provide access to tools, platforms, payment providers, plugins, integrations, or services operated by third parties.

We may not control, monitor, or manage all aspects of these third-party services.

Third-party tools may be provided “as is” and “as available.”

Your use of third-party tools or platforms is subject to the terms, policies, and privacy practices of the applicable third-party provider.

Bloo Faktory is not responsible for losses or damages arising solely from third-party services outside our reasonable control.

SECTION 13 - THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external resources.

We do not control and are not responsible for the content, accuracy, security, availability, privacy practices, or policies of third-party websites.

Your use of third-party websites is at your own risk.

You should review the applicable terms and privacy policies before engaging in transactions or providing personal information to third parties.

SECTION 14 - PRIVACY POLICY

Our collection, use, processing, storage, and disclosure of personal information is governed by our Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Third-party service providers used by Bloo Faktory may also process information according to their own privacy policies and applicable laws.

SECTION 15 - FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit reviews, suggestions, ideas, comments, feedback, photographs, testimonials, or other content to Bloo Faktory, you represent that you have the right to provide such materials.

Unless otherwise agreed in writing, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share such content for legitimate business and promotional purposes.

We are not obligated to:

  • Keep unsolicited feedback confidential.

  • Compensate you for unsolicited suggestions.

  • Use or publish submitted content.

  • Respond to every submission.

You may not submit content that is unlawful, defamatory, fraudulent, abusive, obscene, infringing, malicious, or that contains malware or harmful code.

SECTION 16 - ERRORS, INACCURACIES, AND OMISSIONS

From time to time, our website or Services may contain typographical errors, inaccuracies, omissions, outdated information, pricing errors, availability errors, or other mistakes.

We reserve the right to correct errors, update information, modify Services, or cancel orders affected by material errors, subject to applicable law.

SECTION 17 - PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use the Services to:

  • Violate applicable laws or regulations.

  • Infringe intellectual property rights.

  • Commit fraud.

  • Transmit malicious software.

  • Attempt unauthorized access.

  • Harass, threaten, defame, or harm others.

  • Submit false or misleading information.

  • Spam, phish, scrape, or abuse the Services.

  • Interfere with website security.

  • Collect personal information without authorization.

  • Impersonate another person or organization.

  • Circumvent technical or security protections.

We reserve the right to restrict, suspend, or terminate access to our Services for violations of these Terms.

SECTION 18 - AUTOMATED SYSTEMS AND AGENTS

Automated tools, bots, artificial intelligence agents, scraping technologies, or similar systems may not access or interact with our Services in a manner that:

  • Circumvents security measures.

  • Creates unreasonable system load.

  • Scrapes protected or proprietary content without authorization.

  • Misrepresents automated activity as human activity.

  • Violates applicable law.

  • Violates these Terms.

We may use technical measures to restrict or block unauthorized automated access.

SECTION 19 - TERMINATION

We may suspend or terminate access to our Services when reasonably necessary due to:

  • Violation of these Terms.

  • Nonpayment.

  • Fraud.

  • Abuse.

  • Security threats.

  • Illegal activity.

Termination does not eliminate any payment obligations, intellectual property rights, confidentiality obligations, indemnification obligations, or other provisions that by their nature should survive termination.

SECTION 20 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, our website and Services are provided on an “as is” and “as available” basis unless otherwise expressly stated in writing.

We do not guarantee that:

  • Our website will always be uninterrupted.

  • Our Services will always be error-free.

  • Every product or Service will meet subjective expectations.

  • Third-party services will always be available.

  • Information on our website will always be completely accurate or current.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.

SECTION 21 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, BLOO S.A LLC, doing business through the Bloo Faktory brand, and its owners, officers, employees, contractors, affiliates, agents, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from or related to your use of the Services.

This may include, where legally permitted:

  • Lost profits.

  • Lost revenue.

  • Lost business opportunities.

  • Lost data.

  • Business interruption.

  • Replacement costs.

  • Other indirect financial losses.

Our liability will be limited to the fullest extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

SECTION 22 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify, defend, and hold harmless BLOO S.A LLC, Bloo Faktory, and their affiliates, owners, officers, employees, agents, contractors, licensors, and service providers from claims, losses, damages, liabilities, costs, or reasonable legal fees arising from:

  • Your violation of these Terms.

  • Your violation of applicable law.

  • Your infringement of third-party rights.

  • Content or materials you provide.

  • Your misuse of the Services.

We reserve the right to participate in or control the defense of claims subject to indemnification as permitted by law.

SECTION 23 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will remain valid and enforceable.

SECTION 24 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

These Terms, together with our Privacy Policy, Refund Policy, project agreements, quotes, invoices, and other applicable written policies, constitute the agreement governing your use of our Services.

Where a separate written contract specifically conflicts with these general Terms, the specific written contract may control for that project or transaction.

SECTION 25 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

BLOO S.A LLC may assign or transfer its rights and obligations as part of a merger, acquisition, restructuring, sale, or other legitimate business transaction, subject to applicable law.

SECTION 26 - GOVERNING LAW

These Terms of Service and any dispute arising from or relating to the Services will be governed by the applicable laws of the United States and the state governing BLOO S.A LLC, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any disputes will be handled in the appropriate courts having jurisdiction over the applicable matter, unless otherwise agreed in writing or required by law.

SECTION 27 - HEADINGS

Section headings are provided for convenience only and do not limit or affect the interpretation of these Terms.

SECTION 28 - CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

  • Our Services.

  • Business practices.

  • Technology.

  • Legal requirements.

  • Policies.

The most current version will be posted on our website.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

SECTION 29 - CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Bloo Faktory
Operated by BLOO S.A LLC

Email: sales@bloofaktory.com

Huntington Station, NY 11746
United States

Additional legal or registration information may be provided where required by applicable law.