Refund policy

Last updated: July 18, 2026

Bloo Faktory is a brand operated by BLOO S.A LLC (“Bloo Faktory,” “we,” “us,” or “our”).

We want you to be satisfied with the products and services you receive from us. Because Bloo Faktory provides both standard products and customized creative, printing, branding, website, signage, and production services, return and refund eligibility depends on the type of product or service purchased.

STANDARD PRODUCTS

Unless otherwise stated at the time of purchase, eligible non-customized physical products may be returned within 30 days after delivery.

To qualify for a return, the product must:

Be unused and in the same condition in which it was received.
Include its original packaging, when applicable.
Include all original components or accessories.
Include proof of purchase.

To request a return, please contact:

sales@bloofaktory.com

Returns must be authorized by Bloo Faktory before they are shipped or delivered back to us.

Products returned without prior authorization may not be accepted.

If your return is approved, we will provide instructions regarding where and how to return the product.

Return shipping costs will be communicated as part of the return authorization process. Unless the return is due to an error, defect, or incorrect product caused by Bloo Faktory, return shipping costs may be the responsibility of the customer.

CUSTOM AND PERSONALIZED PRODUCTS

Because many Bloo Faktory products are created specifically for each customer, custom-made, personalized, printed, fabricated, or specially ordered products are generally final sale once production has begun.

This may include, but is not limited to:

Custom printing.
Business cards.
Flyers and promotional materials.
Banners.
Signs and dimensional lettering.
Stickers and labels.
Packaging.
Custom apparel or promotional products.
Wall graphics and murals.
Personalized merchandise.
Products manufactured according to customer-provided specifications.

Custom products cannot generally be returned or refunded because of a change of mind, preference, or an error contained in a design or proof that was approved by the customer.

This does not affect claims involving products that are defective, damaged, incorrectly produced by Bloo Faktory, or otherwise subject to rights that cannot legally be excluded.

DESIGN, BRANDING, WEBSITE, AND DIGITAL SERVICES

Payments for creative or professional services may become non-refundable once work has begun.

This may include:

Logo and brand identity design.
Graphic design.
Website design and development.
Marketing services.
Creative direction.
Digital design.
Setup or production preparation.
Design revisions.
Other professional or digital services.

Deposits may be used to reserve production time, begin creative work, purchase materials, perform research, prepare concepts, or allocate resources to a project.

Once these activities have begun, all or part of the payment may be non-refundable according to the amount of work completed and any written agreement applicable to the project.

Completed and delivered digital services or digital files are generally not returnable.

Any specific written proposal, contract, invoice, or project agreement may contain additional cancellation or refund terms. Where applicable, those project-specific terms will also apply.

PROOF APPROVALS AND CUSTOMER ERRORS

Customers are responsible for carefully reviewing all proofs before approving production.

This includes checking:

Spelling.
Grammar.
Phone numbers.
Addresses.
Dates.
Names.
Prices.
Dimensions.
Quantities.
Layout.
Images.
Colors.
Other project information.

Once a customer provides final approval, Bloo Faktory may immediately begin production.

We are generally unable to provide a free reprint or refund for errors that appeared in a proof and were approved by the customer.

Changes requested after final approval may result in additional charges.

COLOR AND PRODUCTION VARIATIONS

Colors displayed on a computer, phone, or tablet may differ from colors produced through physical printing.

Reasonable differences may occur due to:

Screen calibration.
RGB-to-CMYK color conversion.
Printing processes.
Materials and substrates.
Ink.
Lighting.
Finishes.
Manufacturing tolerances.

Minor or commercially reasonable variations in color, placement, dimensions, cutting, finishing, or production may not qualify as defects.

DAMAGES, DEFECTS, AND INCORRECT ORDERS

Please inspect your order as soon as possible after receiving it.

Your product arrives damaged.
You receive an incorrect product.
There is a manufacturing defect.
The product materially differs from the approved order due to an error by Bloo Faktory.

Please contact:

sales@bloofaktory.com

Include your order information, a description of the issue, and clear photographs when applicable.

We will review the issue and determine an appropriate resolution.

Depending on the circumstances, the resolution may include:

Correction.
Reproduction or reprinting.
Replacement.
Store credit.
Partial refund.
Full refund.

The appropriate remedy will depend on the nature of the issue, the product or service involved, applicable law, and whether the error originated with Bloo Faktory or with customer-approved information.

NON-RETURNABLE ITEMS

Unless defective or otherwise required by applicable law, certain products and services are generally not eligible for return or refund, including:

Custom or personalized products.
Products already approved and produced according to customer specifications.
Completed design or creative services.
Completed digital services.
Downloadable or delivered digital files.
Deposits or fees for work already performed.
Special-order products.
Gift cards, where applicable.
Clearance or final-sale products when clearly identified as final sale.

Please contact us before purchasing if you have questions about whether a particular product or service is eligible for return.

CANCELLATIONS

Orders and projects may be canceled before production or work begins, subject to any applicable cancellation fees or non-refundable costs already incurred.

Once design work, production, printing, fabrication, ordering of materials, or other project work has begun, cancellation may not qualify for a full refund.

Any completed work, design time, setup fees, materials, special orders, payment processing costs where legally permitted, or other incurred expenses may be deducted from an approved refund.

EXCHANGES

Eligible standard products may be exchanged when approved by Bloo Faktory.

For custom or personalized products, exchanges are generally unavailable unless there is a qualifying defect or an error attributable to Bloo Faktory.

In some cases, the fastest way to obtain a different eligible standard product may be to complete an approved return and place a new order separately.

REFUNDS

Once we receive and inspect an eligible return or approve a qualifying refund request, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by law.

Please allow up to 15 business days after we process an approved refund for it to appear, although your bank or payment provider may require additional processing time.

If more than 15 business days have passed after we confirmed that your refund was processed, please contact:

sales@bloofaktory.com